Frequently Asked Questions (FAQ)

1. My order hasn't arrived
All orders are shipped immediately after payment is received.
If an order fails to arrive, please contact us using the contact form. You will then receive a free replacement.

2. Shipping
All items are shipped directly from printing facilities in Germany.
Orders with payment received by 6 p.m. are shipped on the same day.

3. Is their email address correct?
Did you not received an order confirmation via email?
Are you not receiving a response to your inquiries submitted via the contact form?
Did you not receive your PDF order?
This indicates an incorrect email address!
In such a case, please send an email directly from your email address to
kontakt2024without-this-text@spam-protectionconsultingdigital.com (without the red Text)

4. If the contact form does not work, you can reach us at the email address
kontakt2024without-this-text@spam-protectionconsultingdigital.com (without the red Text)
You can always find the current email address here.

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